more than just machines.
At OMAC, we prioritize building strong, long-lasting relationships with our customers. Our Customer Service team is committed to supporting you at every stage of your journey, offering assistance both online and on-site. Whether you need help with product-related inquiries, technical support, or specific issues, we’re here to provide personalized and reliable service. No matter how you prefer to reach us, we ensure that you have the support you need, exactly when you need it.
You can reach our team at service@omac-italy.it.
We are here to support you whenever you need us.
Consulting and Training
Empowering your team
We believe that the full potential of our products can only be unlocked when your team is equipped with the right knowledge and skills. That’s why we offer flexible, tailored training solutions to meet your specific needs.
Omac programs
On-Site training
Our experts come directly to the work field to provide hands-on, practical training in your everyday working environment. This approach ensures that your team gains real-world experience with our products.
Omac immersive experience
Elevate Your Skills at Our Headquarters
Bring your team to our production site for immersive training sessions that combine theory with hands-on experience. During the training, your team will directly engage with our machines through practical field tests, gaining a deeper understanding of their operation.
In our in-house test field, equipped with a weight-lifting system, we rigorously test the hydraulic and mechanical components of our machines, including OHTL and underground cable laying machines, with forces up to 60 tons. This ensures that our products are fully tested for performance and safety before delivery.
Through this hands-on experience, your team will be able to observe and better understand the machines’ capabilities and performance in real-world conditions. This practical exposure will help them gain a deeper insight into how to make the most of our products in the field.
In addition, when it comes to equipment and accessories, we are equipped with a Traction Bench which is specifically designed to test and verify the breaking force of any part and component.
Omac e-learning
Online masterclass
For added flexibility, we offer detailed online training programs. These courses allow your team to enhance their skills from the comfort of their office, with structured modules designed to ensure they master the correct use of our products.
Omac global after-sales
Support and Spare Parts – Worldwide Assistance
OMAC operates in over 80 countries, offering extensive after-sales support and a reliable supply of spare parts. Thanks to our global network of certified after-sales partners, agents, and dealers, we ensure that you have access to the resources and technical assistance you need, no matter where you are.
Our dedicated team is always ready to respond promptly to any technical challenges, minimizing downtime and ensuring that your operations run smoothly. Our after-sales partners are trained directly at our headquarters to deliver tailored, expert assistance, giving you peace of mind knowing that our support is always just a call away.
Omac Services
Customization and Repairs
At OMAC, we understand that every customer’s needs are unique. That’s why we offer a range of customizable solutions and optionals for our products. Whether it’s adjusting the specifications to better fit your requirements or providing efficient repair services, our team is here to help. Our commitment to excellence extends beyond sales: we offer ongoing support to ensure that your equipment continues to perform at its best. Should you need repairs, we provide quick, reliable services to minimize downtime and keep your operations running smoothly.
Omac values
Research & Development
At OMAC, we’re constantly investing in research and development to improve our products and meet the evolving needs of our customers. Our commitment to innovation means that we’re always refining our machines to ensure maximum performance, safety, and efficiency.